Awareness is key to staying safe online and protecting your money & identity. Read here for all you need to know about keeping your Kuda account safe.
We may call you to follow up on a complaint or transaction dispute, to give you important information about your Kuda account, to share a survey with you, or just to check up on you.
If you receive a call from us, we'll tell you who is calling and why we're calling, and we'll never ask you for confidential account details like your password, passcode, transaction PIN, card CVV (the three-digit number on the back of your debit card) or your Pay ID.
Generally, any text message, email or phone call about your Kuda account that you cannot confirm is from us is definitely dangerous and must be ignored.
If you are in doubt about any text message, email or phone call, please call 0700022555832 or send an email to fraud@kuda.com or help@kuda.com before taking any other action
If you’re not sure about any transaction on your account or you suspect you have been scammed, please call 0700022555832 or send an email to fraud@kuda.com or help@kuda.com immediately
Don't post details of suspected scams or suspicious transactions on social media because we will not be able to respond to you there for security reasons. Instead of posting on social media, reach out to us directly by phone or email, or chat with us on your Kuda app.
If you report a suspicious transaction or a suspected scam, we may restrict your account temporarily to protect your money while we investigate your report