United KingdomFrequently Asked Questions

Frequently Asked Questions - App

Questions people ask us often:

1. What is Kuda?

Kuda is a fintech app that allows you to send money within the UK, request a Visa card, and make transfers to Nigeria.

2. Is Kuda licensed?

Yes, we’re a distributor of Modulr FS Limited (FRN 900573), which is an Authorised Electronic Money Institution (EMI) regulated by the Financial Conduct Authority.

3. What fees do you charge?

We charge a service fee of £3 for each transfer to Nigeria.

4. How much money can I send to Nigeria?

You can send up to £10,000 to Nigeria daily.

5. How will the beneficiary receive my transfer in Nigeria?

The beneficiary will receive your transfer in a Nigerian domiciliary account or they can pick up cash at selected Nigerian banks.

6. What Nigerian banks can I send money to?

These banks will receive your transfer and your beneficiary can pick up cash at some of them (indicated):

Name of Bank	Cash Pickup
Access Bank	Available
Fidelity Bank	Available
First Bank	Unavailable
First City Monument Bank (FCMB)	Available
Polaris Bank	Available
United Bank for Africa (UBA)	Unavailable
Wema Bank	Available
Zenith Bank	Available

7. How do you make money?

We make money from service fees charged on international transfers.

8. What do I need to sign up on the Kuda app?

You need a valid government-issued UK ID and proof of UK address to sign up on the app.

9. What kinds of ID and proof of address can I sign up with?

Identification documents

Passport

UK photocard driving licence

UK national identity card

Proof of address documents

Utility bill (Gas, electricity, oil, home broadband or water bill for the current billing period)

Landline (telephone) bill (mobile phone bills are not acceptable)

TV, satellite, or cable bill dated within the last three (3) months

A UK driving licence (Photocard) (If you did not upload it in the ID verification step)

Bank, Building Society, Credit Union, or Credit Card statement (show your recent transactions) dated within the last 3 months

Mortgage statement from a recognised lender (dated within the last 12 months)

Life assurance/life insurance policy, dated within the last three (3) months but outside of cancellation period

A local council tax bill for the current billing/fiscal year

HM Revenue & Customs documentation (PAYE Coding Notice/Tax Notification/Self- Assessment/Statement of Account or NI contributions bill valid for the current tax year issued by Job Centre Plus) dated within the last three (3) months. We do not accept P45 or P60 forms

Current Tenancy Agreement, from a local council or a recognised letting agency

Home or Motor insurance certificate, valid for the current year but outside of cancellation period – we cannot accept cover notes

Notification letter from Benefits Agency/Local Authority confirming your right to benefits (Department for Works and Pensions, Jobcentre Plus, Benefits Agency or Veterans Agency), dated within the last 12 months

Vehicle registration document (dated within the last 12 months)

10. How do I add money to my Kuda account?

You can add money to your Kuda account from any UK bank account through the bank’s app or internet banking.

11. What should I do if I need help with my Kuda account?

The easiest way to reach us is to tap More on the Kuda app, then tap Chat With Us and send a message.

You can also send a message to helpuk@kuda.com or call +44 203 835 4195 between 9:00 am and 5:00 pm UK time on weekdays.

9. Can I create a UK account without a valid UK ID and UK address?

No, you can’t. You need to have a valid UK address and a valid government-issued UK ID.

We’re the money app for Africans.

Deposit, spend and send money across borders

Kuda.

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