The FOS is an independent complaint resolution service that was set up to resolve complaints between financial businesses and their customers.
If you are dissatisfied with our response to your complaint, you have the right to contact the FOS, free of charge, but you must do so within six months of the date of our final response letter. If you do not refer your complaint in time, the FOS will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances.
The FOS contact details are:
By telephone: Freephone number is 0800 023 4567 or 0300 123 9123 from a mobile
By email: firstname.lastname@example.org
By Post: The Financial Ombudsman Service
Visit their website: https://www.financial-ombudsman.org.uk
You must refer your complaint to the Financial Ombudsman within 6 months of the date on the final response.