Personal Information at Kuda.
We’re Kuda Microfinance Bank Limited (‘we’, ‘our’, ‘us’) and operate under the name Kuda. We’re registered with the Corporate Affairs Commission with the number RC796975.
This document describes how we collect and use the information you share with us. You don’t have to share any information with us, but to use our services, we’ll need some information from you.
At Kuda, we’re extremely committed to respecting and protecting your information. If you have any worries or reservations about your personal information, please contact our Data Protection Officer by:
We collect and use any information you supply when you interact with any of our touch points. When you open an account with us, you share details like your name, BVN, ID, address and a picture. By using our card or the app to transact, you also share details of your transactions with us. Additionally, we may request explicit permission to see other information like your address book, location, photos and data from your camera.
If you contact via other means than the in-app chat, we collect the following information so we can answer your questions or take action.
As part of our KYC (Know Your Customer) process, we run checks on the ID information you supply during signup. Also, we run further checks with the credit bureaus to check if we can offer you an overdraft.
We collect certain data from you to fulfil the contract we have with you, or to enter into a contract with you. We use this data to:
We have to ensure we aren’t breaking any laws by banking you by preventing illegal activities like money laundering and fraud. To do this, we need your data to
We have to ensure we aren’t breaking any laws by banking you by preventing illegal activities like money laundering and fraud. To do this, we need your data to
In some instances, we need to use the data you supply us for our legitimate interests. This means we’re using your data in a way that you might expect us to, for a reason which is in your interest and doesn't override your privacy.
For certain information, we’ll ask for your consent. We’ll ask for your consent to:
In some instances, we will share the information provided with some third parties that we do business with, like card producers and credit agencies, or with law enforcement agencies when required.
We keep your information as long as you are a Kuda customer and for 6 years after that to comply with the law. If required by law, we may keep it for longer.
These retention requirements supersede any right to erasure requests under applicable data protection laws. We cannot therefore erase your data in relation to your Kuda Account until after this time period, however we can assure you though that your data will be held safely and securely whilst under our supervision
We are basically storing and processing your personal data only as long as it is necessary to perform our obligations under the agreement with you or as long as the law requires us to store it.
That means, if the data is not required anymore for statutory or contractual obligations, your data will be deleted.
You have the right to access and request the information that we have for you in our records. You may also ask us to delete our record of you and we will grant this request as long as we’re legally allowed to. You also have the right to object to us using your information for our marketing purposes or any additional services we may be offering you. Lastly, you may also withdraw any consent you’ve previously given us.
If you have a complaint about how we use your personal information, please contact us through the app or send an email to help@kudabank.com and we’ll do our best to fix the problem.
You can also reach our Data Protection Officer in these ways.
This document will be reviewed on a yearly basis by our Data Protection Officer. If we make any changes, we’ll add a note to this page and if they’re significant changes we’ll let you know by email.