We’re Kuda Microfinance Bank Limited (‘we’, ‘our’, ‘us’) and operate under the name Kuda. We’re registered with the Corporate Affairs Commission with the number RC796975.
This policy describes what information we collect about you, how we collect and use the information you share with us, and with whom we share that information. You don’t have to share any information with us, but to use our services, we’ll need some information from you. This policy also contains information about when we share your personal information with third parties (such as our service providers and credit bureaus).
We collect and use any information you supply when you interact with any of our touch points. When you open an account with us, you share details like your names, Bank Verification Number (BVN), identification documents, address and pictures. By using our card or any Kuda Application to transact, you also share details of your transactions with us. Additionally, we may request explicit permission to see other information like your address book, location, photos and data from your phone camera. Other details we collect and what we do with them include;
If you contact us via other means than the in-app chat, we collect the following information so we can answer your questions or take action.
As part of our Know Your Customer (KYC) process, we run checks on the identity information you supply during signup. We will try to verify the authenticity and validity of the identification document that you have provided, either directly from the issuing authorities or through authorized service providers.
Also, when you request for credit or lending related products and services, we run further checks with the licensed credit bureaus for eligibility checks in line with regulations.
The Nigerian Data Protection Regulations 2019 (NDPR) requires that we have a lawful basis for processing your personal information. At least one of the following lawful basis must apply before we process your personal information: contractual or legal obligations, legitimate interest of the data controller, public interest, vital interest of the data subject or consent.
We collect certain data from you to fulfill the contract we have with you, or to enter into a contract with you. We use this data to:
We have to ensure we aren’t breaking any laws by banking you by preventing illegal activities like money laundering, terrorism financing and fraud. To do this, we need your data to;
In some instances, we need to use the data you supply us for our legitimate interests. This means we’re using your data in a way that you might expect us to, for a reason which is in your interest and doesn't override your privacy, interests or fundamental rights and freedoms.
For certain information, we’ll ask for your consent. We’ll ask for your consent to:
In some instances, we will share the information provided with some third parties that we do business with, like card producers and credit bureaus, or with law enforcement agencies when required. Sharing of confidential customer information with these related third parties would be done in a secure manner.
We keep your information as long as you are a Kuda customer and for any additional period as required under applicable law or regulations.
These retention requirements supersede any right to erasure requests under applicable data protection laws. We cannot therefore erase your data in relation to your Kuda Account until after this time period, however we can assure you that your data will be held safely and securely whilst under our supervision.
We are basically storing and processing your personal data only as long as it is necessary to perform our obligations under the agreement with you or as long as the law requires us to store it.
That means, if the data is not required anymore for statutory or contractual obligations, your data will be deleted.
If you choose to delete your Kuda account, we will delete any data you have previously given us, including the video of your face uploaded during the liveness check. However this is subject to the retention regulations that apply to such data as stipulated by the regulators.
You have the right to access and request the information that we have on you in our records. You may also ask us to delete your information on our record, restrict the way in which we use your personal information, ask that we update the personal information we hold about you or correct such personal information which you think is incorrect or incomplete, and we will grant this request as long as we’re legally allowed to. You also have the right to object to us using your information for our marketing purposes or any additional services we may be offering you. Lastly, you may also withdraw any consent you’ve previously given us.
At Kuda, we’re extremely committed to respecting and protecting your personal information. If you have any worries, reservations or complaints about your personal information, please contact our Data Protection Officer by:
We will do our best to fix the problem.
This document will be reviewed on a yearly basis, or more frequently if occasioned by changes or amendment to applicable data protection regulations. If we make any changes, we’ll add a note to this page and if there are significant changes we’ll let you know by email.
This policy was last updated on 2 November 2022.