You might be getting a ‘Reject’ error on your meter for any of these reasons:
1. Your meter number is wrong.
You might have typed in the wrong meter number when you were buying meter units on your Kuda app. To confirm that you typed in the right meter number, check the transaction receipt on your Kuda dashboard or check your transaction notification email.
2. Your meter hasn’t been activated.
Every new meter has to be activated before it can accept tokens. To activate your meter, ask your electricity distribution company for an activation code and type in the code on your meter. After this, your meter will accept tokens.
3. Your meter smart card isn’t working.
If you use a smart card meter, the chip on the card might be dirty. To clean the chip, remove the smart card from your meter, wipe it thoroughly with a dry piece of cloth, then put the smart card back into your meter and try to load the token.
4. Your meter isn’t properly connected.
Your meter could be on but not properly connected. To fix this, reach out to your electricity distribution company.
5. Your meter is in tamper mode.
If your meter is in tamper mode, reach out to your electricity distribution company to get a tamper token, load the token, then try to recharge your meter.
6. Your electricity tariff plan has changed.
If the tariff plan in your location has changed, you won’t be able to recharge your meter until it has been reconfigured for the new tariff plan.
To reconfigure your meter, reach out to your electricity distribution company to get a Key Change Token (KTC) which you’ll load on your meter. After this, you’ll be able to recharge your meter.